Company Information
Brand: Livamerri
Legal Entity: Hangzhou Yichuang Fan Network Technology Service Co., Ltd
Responsible Person: Zhang Qiqi
Business Address: Room 33003, Yuejiang Commercial Centre, No. 857 Xincheng Road, Puyan Sub-district, Binjiang District, Hangzhou City, Zhejiang Province, P.R. China
Email: service@livamerri.com
Phone: +86 18137222725
Website: livamerri.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT
At Livamerri, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may request a return within 180 calendar days from the date your order is delivered, subject to the conditions described in this Return & Refund Policy.
This Return & Refund Policy applies to purchases made through livamerri.com.
Livamerri is owned and operated by Hangzhou Yichuang Fan Network Technology Service Co., Ltd.
1. 180-Day Return Window
You may request a return within 180 calendar days from the date your order is delivered.
The 180-day return period begins on the date your order is shown as delivered by the applicable carrier or delivery service.
Return requests submitted after the 180-day return period may not be eligible for a refund.
Please note: Livamerri provides free return shipping for all eligible returns within this 180-day period, regardless of the original shipping method used.
2. Return Eligibility
To be eligible for a return, the product must:
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Be in its original condition;
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Include the complete product and its original components (including original packaging, cases, and accessories for eyewear);
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Be accompanied by valid proof of purchase or order information; and
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Meet the other requirements described in this Return & Refund Policy.
Products that have been used (e.g., worn for an extended period), altered (e.g., prescription lenses inserted), damaged after delivery, or otherwise returned in a condition that prevents normal resale may not be eligible for return.
Customized or personalized products may not be eligible for return unless otherwise agreed by Livamerri.
We reserve the right to review the condition of returned products before approving a refund.
3. How to Request a Return
Please contact us before sending any product back.
To request a return, please email us at:
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service@livamerri.com
Please include:
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Your full name;
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Order number;
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The product or products you would like to return;
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The reason for the return; and
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Any relevant photos or other information, if applicable.
Our customer service team will review your request and provide the appropriate return instructions.
Please do not send a return package before contacting our customer service team and receiving return instructions.
Unauthorized returns may not be accepted or processed.
4. Return Shipping
Livamerri provides free return shipping for all eligible returns within the 180-day return window.
The free return shipping period begins from the date your order is delivered.
Available shipping methods and their corresponding free return periods:
Standard Shipping
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Free return shipping is available for 180 calendar days from the date your order is delivered.
Free Standard Shipping
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Free return shipping is available for 180 calendar days from the date your order is delivered.
Express Shipping
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Free return shipping is available for 180 calendar days from the date your order is delivered.
Free Express Shipping
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Free return shipping is available for 180 calendar days from the date your order is delivered.
The free return shipping period aligns with the overall 180-day return eligibility window.
Please contact service@livamerri.com before returning your order so that we can confirm the applicable return instructions.
Customers should not independently ship a return without first receiving instructions from our customer service team.
5. Return Address
Please do not send returns to our business registration address.
Once your return request is approved, our customer support team will provide the appropriate return warehouse address and return instructions.
Please contact us at service@livamerri.com before shipping your return so that our customer service team can confirm your return eligibility and provide the applicable return instructions.
Please do not send any return package before contacting our customer service team.
Unauthorized returns or returns sent without following the applicable return instructions may not be accepted or processed.
6. Refunds
Once your returned product has been received, reviewed, and approved, we will process the eligible refund.
Approved refunds will be issued to the original payment method used for the purchase.
Please allow 5–10 business days for the refund to be processed after the returned product has been received, reviewed, and approved.
The time required for the refunded amount to appear in your account may also depend on your bank, card issuer, payment provider, or other financial institution.
Livamerri does not control processing times imposed by third-party financial institutions.
If you believe your refund has been approved but has not appeared after the applicable processing period, please contact:
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service@livamerri.com
Please include your order number so that we can assist you more efficiently.
7. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect product, please contact us at service@livamerri.com as soon as reasonably possible.
Please provide:
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Your order number;
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A description of the issue; and
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Clear photos of the damaged package or product (especially for fragile eyewear items), where applicable.
Our customer service team will review the situation and provide the appropriate return or resolution instructions.
For confirmed damaged, defective, incorrect, or fulfillment-error items, Livamerri will provide an appropriate resolution, which may include a replacement, exchange, or refund.
Where a return is required because of an issue attributable to Livamerri, we will provide appropriate return instructions and cover the applicable reasonable return shipping cost.
8. Non-Returnable or Ineligible Returns
The following returns may not be eligible for a refund:
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Products that have been used or altered;
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Customized or personalized products (such as prescription lenses);
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Products that are not returned in their original condition;
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Products with missing original components;
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Returns without valid proof of purchase or order information;
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Unauthorized returns sent without contacting Livamerri first; or
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Returns submitted after the 180-day return period.
If a returned product does not meet the requirements of this policy, the return may be rejected.
Nothing in this section is intended to exclude any rights that customers may have under applicable consumer protection laws.
9. Exchanges
Our standard return process is based on returning an eligible product for a refund to the original payment method.
If you would like to exchange an item, please contact us at:
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service@livamerri.com
Please contact us before returning the item.
Our customer service team will review your request and advise you based on your order.
Exchange availability depends on product availability. If the requested replacement item is unavailable, we may provide an appropriate refund instead.
10. Original Order Shipping Charges
The shipping charges shown at checkout are separate from the return shipping arrangements described in this policy.
For eligible U.S. orders, the current shipping options offered by Livamerri are:
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Standard Shipping: $1.00–$38.99, Shipping Fee: $2.99, 180 calendar days free return.
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Free Standard Shipping: $39.00–$48.99, Free Shipping Fee, 180 calendar days free return.
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Express Shipping: $0.00–$48.99, Shipping Fee: $5.99, 180 calendar days free return.
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Free Express Shipping: $49.00+, Free Shipping Fee, 180 calendar days free return.
The original order shipping fee should not be confused with return shipping arrangements.
11. Contact Us
If you have any questions about returns, refunds, exchanges, or your order, please contact us using the contact details listed in the Company Information section at the top of this page.
Last updated: October 20, 2026
Livamerri is operated by Hangzhou Yichuang Fan Network Technology Service Co., Ltd.