FAQ

Company Information

Brand: Livamerri
Legal Entity: Hangzhou Yichuang Fan Network Technology Service Co., Ltd
Responsible Person: Zhang Qiqi
Business Address: Room 33003, Yuejiang Commercial Centre, No. 857 Xincheng Road, Puyan Sub-district, Binjiang District, Hangzhou City, Zhejiang Province, P.R. China
Email: service@livamerri.com
Phone: +86 18137222725
Website: livamerri.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

Welcome to the Livamerri FAQ. Below you can find answers to some of the most common questions about our products, orders, shipping, returns, refunds, and customer service.

If you cannot find the answer you are looking for, please contact us using the contact details listed in the Company Information section at the top of this page.

1. What does Livamerri sell?

Livamerri offers eyewear and everyday lifestyle products selected for practical use and everyday convenience.

Our product range may develop over time as we continue to offer products designed to fit naturally into everyday life.

2. Where does Livamerri ship?

Livamerri currently offers shipping for eligible orders to the United States (US).

Available shipping options and applicable shipping charges are displayed at checkout based on your delivery address and order details.

If a shipping option is not available for your delivery address, it will not be displayed at checkout.

3. How much does shipping cost?

Our current U.S. shipping rates are:

  • Standard Shipping: $2.99 for orders from $1.00–$38.99

  • Free Standard Shipping: Free for orders from $39.00–$48.99

  • Express Shipping: $5.99 for orders from $0.00–$48.99

  • Free Express Shipping: Free for orders of $49.00 or more

The applicable shipping option and shipping charge will be displayed at checkout before you complete your purchase.

4. How long does it take to process my order?

Orders are processed within 24 hours after the order has been successfully placed and payment has been confirmed.

Once your order has been dispatched, the estimated delivery period begins.

5. How long does U.S. delivery take?

The estimated U.S. delivery time is:

  • 5–12 business days after dispatch.

Delivery times are estimates and may vary due to carrier operations, weather, holidays, transportation conditions, and other circumstances beyond our control.

The estimated delivery time does not include order processing time.

6. Will I receive tracking information?

If tracking information is available for your shipment, it will be provided through the order confirmation, shipping notification, or other shipment-related communication associated with your purchase.

If you cannot locate your tracking information or have questions about your shipment, please contact us at:

  • service@livamerri.com

Please include your order number so that our customer service team can assist you.

7. Can I change my shipping address after placing an order?

If you notice that your shipping information is incorrect, please contact us at service@livamerri.com as soon as possible.

We will make reasonable efforts to assist with address corrections before your order has been dispatched.

However, we cannot guarantee that an address can be changed after an order has entered the shipping process.

8. Are there any taxes, duties, or customs fees?

Any applicable sales taxes, customs duties, import fees, or other government-imposed charges, if applicable to your order or delivery address, may be separate from the shipping charges.

Where applicable, such charges may be shown or collected during checkout or may otherwise be payable in connection with your order.

The shipping fees shown at checkout refer to the selected shipping service and do not necessarily include separate taxes, duties, customs fees, or other applicable government charges.

9. Are there any addresses that cannot be delivered to?

Shipping availability may be subject to carrier service limitations, delivery-area restrictions, address restrictions, or other operational limitations.

Certain addresses may not be eligible for one or more shipping methods.

If a shipping option is unavailable for your delivery address, that option will not be displayed at checkout.

Please make sure your shipping address is accurate and complete, including any apartment, unit, or suite information where applicable.

If you are unsure whether your address can be serviced, please contact us at service@livamerri.com before placing your order.

10. What is Livamerri's return period?

You may request a return within 180 calendar days from the date your order is delivered, subject to the requirements of our Return & Refund Policy.

Livamerri provides free return shipping for all eligible returns within this 180-day period, regardless of the original shipping method used.

11. Is return shipping free?

Yes. Livamerri provides free return shipping for all eligible returns within 180 calendar days from the date your order is delivered, regardless of whether you selected Standard Shipping or Express Shipping originally.

Please contact service@livamerri.com before returning your order so that we can provide the appropriate return instructions.

12. How do I request a return?

Please contact us before sending any product back.

Email:

  • service@livamerri.com

Please provide:

  • Your full name;

  • Order number;

  • The product you would like to return;

  • The reason for the return; and

  • Any relevant photos or other information, if applicable.

Our customer service team will review your request and provide the appropriate return instructions.

Please do not send a return package before receiving instructions from our customer service team.

13. What condition does an item need to be in to qualify for a return?

To be eligible for a return, the product must:

  • Be in its original condition;

  • Include the complete product and its original components (including cases and accessories for eyewear);

  • Be accompanied by valid proof of purchase or order information; and

  • Meet the other requirements described in our Return & Refund Policy.

Products that have been used (e.g., worn for an extended period), altered (e.g., prescription lenses inserted), or returned in a condition that prevents normal resale may not be eligible for return.

Customized or personalized products may not be eligible for return unless otherwise agreed by Livamerri.

14. How long does a refund take?

Once your returned product has been received, reviewed, and approved, we will process the eligible refund.

Approved refunds are issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to be processed after the returned product has been received, reviewed, and approved.

The time required for the refunded amount to appear in your account may also depend on your bank, card issuer, or payment provider.

15. What if my order arrives damaged, defective, or incorrect?

If your order arrives damaged, defective, or you receive an incorrect product, please contact us at:

  • service@livamerri.com

Please provide:

  • Your order number;

  • A description of the issue; and

  • Clear photos of the damaged package or product, where applicable.

Our customer service team will review the situation and provide the appropriate return or resolution instructions.

16. Can I exchange an item?

Our standard return process is based on returning an eligible product for a refund to the original payment method.

If you would like to exchange an item, please contact us at:

  • service@livamerri.com

Our customer service team will review your request and advise you based on your order.

17. What payment methods do you accept?

Available payment methods are displayed during checkout.

Payment processing may be handled by third-party payment providers. Your use of a third-party payment service may also be subject to that provider's own terms and conditions.

18. What should I do if my order is delayed?

The estimated U.S. delivery time is 5–12 business days after dispatch.

Delivery times are estimates and may occasionally be affected by carrier delays, severe weather, holidays, transportation disruptions, address-related issues, or other unforeseen circumstances.

If your order appears to be significantly delayed beyond the estimated delivery period, please contact us with your order number at:

  • service@livamerri.com

Our customer service team will assist you.

19. Can I cancel my order after placing it?

Please contact us at service@livamerri.com as soon as possible if you need to make a change to your order.

We will make reasonable efforts to assist before the order has been dispatched. However, once an order has entered the shipping process, changes or cancellations may not be possible.

20. How can I contact Livamerri?

You can contact us using the contact details listed in the Company Information section at the top of this page.

21. Who operates Livamerri?

Livamerri is owned and operated by Hangzhou Yichuang Fan Network Technology Service Co., Ltd.

22. Where can I find more information about returns and shipping?

For complete details, please refer to our:

  • Return & Refund Policy — for return eligibility, the 180-day overall return window, free return shipping periods, return procedures, and refunds.

  • Shipping Policy — for shipping destinations, shipping charges, processing times, delivery estimates, tracking information, taxes and duties, delivery restrictions, and free return shipping periods.

  • Terms of Service — for the terms governing your use of the Livamerri website and purchases.

Still have questions? We appreciate your interest in Livamerri and look forward to assisting you.

Last updated: October 20, 2026

Livamerri is operated by Hangzhou Yichuang Fan Network Technology Service Co., Ltd.